Returns

A $15 USD flat rate shipping cost applies to Instant and Standard return options. If you opt for a Store Credit, we will cover your return fees.

RETURN OPTIONS

Standard Refund

Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund.

Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.

Store Credit

Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years.

Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and issued your store credit.

Instant Refund (Refundid)

Refundid is a verified instant refund service - meaning you can access your refund instantly before you’ve even returned your items.

To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team.

If Refundid is chosen, you will be refunded to your nominated debit card, instantly.

Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items. 

VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.

RETURNING WITH OWN CARRIER:

If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to:

ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034

If you are outside of Australia or the United States you will need to ship your return at your own expense via your own carrier.

Once you have lodged a return through our returns portal, please ship back your return within 7 days.

Please use a trackable service, include your order number and send your return to:

ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034

Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.

RETURN OPTIONS

Standard Refund

Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.

Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.

Store Credit

Opt for a standard store credit and you will receive a bonus credit of $10 AUD once your return has been processed.

Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.

YOUR EU STATUTORY RIGHT OF WITHDRAWAL

If you're an EU customer, you have a legal right to withdraw from your order for any reason, no explanation needed, starting from the moment you place your order and for 14 days after you receive it. 

This right exists independently of our standard 30-day returns policy above, and nothing in that policy limits it.

You can exercise this right at any point after ordering, including while your order is still being prepared or is in transit. You don't need to wait for delivery.

Withdraw from your order

You can withdraw from your order directly on the Order Status page, from the moment your order is confirmed. You can also do so by visiting this page.

Once you've told us you're withdrawing:

- You have 14 days to post the item(s) back to us.

- We will refund everything you paid, including the outbound delivery charge.

- Refunds are issued to your original payment method, unless you tell us you'd prefer store credit instead.

A small number of items are excluded from the statutory right of withdrawal under EU law - specifically:

- Made-to-order or personalised items

- Sealed items sold for hygiene reasons, once the seal has been broken, for example, jewellery, cosmetics, and swimwear/intimates sold with a hygiene seal

These items will be clearly marked on the product page and at checkout. If an item isn't marked this way, the statutory withdrawal right applies to it, regardless of whether it was purchased at full price or on sale/markdown. Sale and promotional items carry the same withdrawal right as full-price items unless they fall into one of the categories above.

If you are outside of Australia or the United States you will need to ship your return at your own expense via your own carrier.

Please use a trackable service, include your order number and send your return to:

ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034

Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.

RETURN OPTIONS

Standard Refund

Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.

Please note that refunds are issued back to the original payment method used at checkout. Any amount paid via card or other payment methods will be refunded to that same method. For partial returns, refunds are generally applied to cash/card payments first, with any remaining balance issued to store credit or gift card where applicable.

Store Credit

Opt for a standard store credit and you will receive a bonus credit of $10 AUD once your return has been processed.

Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.

IN-STORE PURCHASES

In-store purchases can be returned in-store OR via our online returns portal.  You have 30 days from your purchase date to lodge your return. 

You will need your receipt if it was an in-store purchase. If you don’t have a copy of your receipt, you can find this in your VRG GRL account. 

All purchases made in-store follow our usual online return policy.

PLEASE NOTE: If you wish to return your item in store, please do not lodge a return online.

ONLINE PURCHASES

Online purchases can also be returned in-store within 30 days of purchase. You have 30 days from your order being shipped to lodge your return. 

You will need to provide your full name and order number for purchases made online.

PLEASE NOTE: If you wish to return your item in store, please do not lodge a return online.

IN-STORE EXCHANGES:

We offer size exchanges in-store if the style and size is available.