Returns
You have 30 days from your order being shipped to lodge your return.
Once lodged, you have up to 7 days to post your return back to us.
Your return must meet the following conditions:
- Returned items must be unworn, unused, free from scent and in original unmarked condition with all tags attached.
- We accept returns on regular Sale and promotional markdown items unless otherwise stated.
- We do not accept returns on any Accessories, Jewellery, Intimates or products marked as Final Sale.
If your return does not comply with these conditions, your item/s will not be accepted and will be returned to you at your own cost.
A $9.50 AUD fee will be deducted from your refund to cover the cost of shipping, unless you opt for a store credit, in which case we cover the return shipping fee.
RETURN OPTIONS
Standard Refund
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Store Credit
Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
Instant Refund (Refundid)
Refundid is a verified instant refund service - meaning you can access your refund instantly before you’ve even returned your items.
To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team.
If Refundid is chosen, you will be refunded to your nominated bank account, instantly.
Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items.
VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.
Instant Exchange (Refundid)
You can opt for a size exchange using Refundid - your new size will be dispatched as soon as you lodge your exchange request. Please ship back your return within 7 days, ensuring you have followed all steps set out via Refundid.
For more information on Refundid please visit the Refundid website here
We offer free returns drop off at our Brisbane Distribution Centre
Drop off hours are 7:00am to 5:00pm (AEST) Monday to Friday (excluding public holidays).
Please lodge your return through our returns portals above and select 'drop off' as the return option.
Once we receive your return, please allow 3-7 business days for your return to be processed. We will email you and let you know that your return has been processed.
Please ensure you have your order number, email and name attached to the return.
If the item is returned out of the return policy time frame, the return will not be accepted. A staff member will check your return is within the valid return time.
RETURN IN STORE
Purchases made in-store or online can be returned in-store with the help of our store team. You will need to provide your full name and order number for purchases made online. You will need your receipt if it was an in-store purchase. If you don’t have a copy of your receipt, you can find this in your VRG GRL account.
RETURNING WITH OWN CARRIER
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
A $15 USD flat rate shipping cost applies to Instant and Standard return options. If you opt for a Store Credit, we will cover your return fees.
RETURN OPTIONS
Standard Refund
Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund.
Store Credit
Opt for a standard store credit, and we will cover the return shipping fee. Store credits are valid for 3 years.
Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 2-3 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and issued your store credit.
Instant Refund (Refundid)
Refundid is a verified instant refund service - meaning you can access your refund instantly before you’ve even returned your items.
To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team.
If Refundid is chosen, you will be refunded to your nominated debit card, instantly.
Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items.
VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.
RETURNING WITH OWN CARRIER:
If you prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
If you are outside of Australia or the United States you will need to ship your return at your own expense via your own carrier.
Once you have lodged a return through our returns portal, please ship back your return within 7 days.
Please use a trackable service, include your order number and send your return to:
ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034
Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
RETURN OPTIONS
Standard Refund
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
Store Credit
Opt for a standard store credit and you will receive a bonus credit of $10 AUD once your return has been processed.
Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and issued your store credit.
IN-STORE PURCHASES
In-store purchases can be returned in-store OR via our online returns portal. You have 30 days from your purchase date to lodge your return.
You will need your receipt if it was an in-store purchase. If you don’t have a copy of your receipt, you can find this in your VRG GRL account.
All purchases made in-store follow our usual online return policy.
PLEASE NOTE: If you wish to return your item in store, please do not lodge a return online.
ONLINE PURCHASES
Online purchases can also be returned in-store within 30 days of purchase. You have 30 days from your order being shipped to lodge your return.
You will need to provide your full name and order number for purchases made online.
PLEASE NOTE: If you wish to return your item in store, please do not lodge a return online.
IN-STORE EXCHANGES:
We offer size exchanges in-store if the style and size is available.
a few important notes
Return packaging is the responsibility of the customer. We recommend reusing your original shipping bag where possible to reduce waste and costs.
Please ensure your items are securely packaged for the return journey. We cannot be held liable for damaged items during transit where the items have not been securely returned.
Faults
If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and images of the issues found.
If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund/store credit.
VRG GRL does not accept returns on items damaged by general wear and tear. VRG GRL reserve the right to determine a genuine fault in the clothing.
STOCK AVAILABILITY
VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a store credit or refund for the out of stock item.
Should you have any questions or need help lodging a return, please contact us we'd love to help.