Refunds

You have 30 days from your order being shipped to lodge your return.

Once lodged you have up to 7 days to post your return back to us.

Please note during the peak season the return processing time may fluctuate slightly.

AUSTRALIA:

• A $9.50 AUD fee will be deducted from your refund to cover the cost of shipping.
• Instant Refund: You will receive an instant refund back to your original payment method. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid.
• Standard Return: Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
• Exchanges (size only): Once your exchange has been lodged, you will receive an order confirmation email for your new size. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid. We will cover the shipping cost of your exchange, however, please note that the cost of returning your original item will be $9.50 AUD.

UNITED STATES:

• A $15 USD flat rate shipping cost applies to Instant and Standard return options. If you opt for a Store Credit, we will cover your return fees.
• Instant Refund: You will receive an instant refund back to your original payment method. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid.
• Standard Return: Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 4 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund.
• Exchanges (size only): Once your exchange has been lodged, you will receive an order confirmation email for your new size. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid. We will cover the shipping cost of your exchange, however, please note that the cost of returning your original item will be $15 USD.

REST OF THE WORLD:

• If you are outside of Australia or the United States you will need to ship your return at your own expense via your own carrier.
• Once you have lodged a return through our returns portal, please ship back your return within 7 days. Please ensure you ship with a trackable carrier.
• Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.