Returns

• You have 30 days from your order being shipped to lodge your return.
• Once lodged you have up to 7 days to post your return back to us.
• Returned items must be unworn, unused, free from scent and in original unmarked condition with all tags attached.
• Full priced items can be returned for a full refund or store credit.
• We do not accept returns on any Accessories, Jewellery, Intimates or products marked as Final Sale.
• If your return does not comply with these conditions, your item/s will not be accepted and will be returned to you at your own cost. 

Please note during the peak season the return processing time may fluctuate slightly.

AUSTRALIA:

• A $9.50 AUD fee will be deducted from your refund to cover the cost of shipping.
• Instant Refund: You will receive an instant refund back to your original payment method. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid.
• Standard Return: Please send back your return within 7 days. Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.
• Exchanges (size only): Once your exchange has been lodged, you will receive an order confirmation email for your new size. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid. We will cover the shipping cost of your exchange, however, please note that the cost of returning your original item will be $9.50 AUD.

UNITED STATES:

• A $15 USD flat rate shipping cost applies to Instant and Standard return options. If you opt for a Store Credit, we will cover your return fees.
• Instant Refund: You will receive an instant refund back to your original payment method. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid.
• Standard Return: Please send back your return within 7 days. US returns are first sent to a hub in the US and then shipped to us in Australia. Therefore, please allow 4 weeks for your return to reach our Distribution Centre. You will receive a confirmation email once we have processed the return and your refund.
• Exchanges (size only): Once your exchange has been lodged, you will receive an order confirmation email for your new size. Please ship back your return within 7 days, ensuring you have provided a tracking number and followed all steps set out via Refundid. We will cover the shipping cost of your exchange, however, please note that the cost of returning your original item will be $15 USD.

REST OF THE WORLD:

• If you are outside of Australia or the United States you will need to ship your return at your own expense via your own carrier.
• Once you have lodged a return through our returns portal, please ship back your return within 7 days. Please ensure you ship with a trackable carrier.
• Once we receive your return, please allow 3-7 business days for your return to be processed. You will receive a confirmation email once we have processed the return and your refund.

INSTANT REFUND:

• Refundid is a verified instant refund service - meaning you can access your refund instantly before you’ve even returned your items.
• To facilitate this, Refundid will require you to provide personal information in order to verify your refund. If you have any concerns about this, please reach out to our customer service team.
• Refundid is available for AU and US orders only.
• If Refundid is chosen, you will be refunded to your nominated bank account, instantly.
• Please note, although you have received your refund instantly, we will still need time after your parcel is received to send through confirmation of your returned items. 
• VRG GRL is not responsible for any monetary reversal from Refundid if the customer has not provided the tracking number or followed all steps set out by Refundid. If your refund is reversed, you will need to wait until we physically receive your return back so we can process your return manually.
• For more information on Refundid please visit the Refundid website here 

RETURN FOR A SIZE EXCHANGE

• Size exchanges are available for AU and US orders only.
• A size exchange allows you to secure your new size right away, ensuring you don’t miss out.
• Enter your order details and select the size you’d like to exchange. If your size is unavailable, you will not be able to process and exchange.
• Once you've chosen your new size, you’ll receive a return label via email to send back your original purchase. Simply print it, package your item securely, and drop it off at your nearest shipping location.
• After you’ve lodged your exchange, your new size will be fulfilled and dispatched within 24-48 hours from the time and date your order was placed as per our normal shipping and delivery timeframe.  
• We’re happy to cover the cost of sending your new size. However, please note that the cost of returning your original item will be as per our usual returns policy for your specific country.

RETURN FOR STORE CREDIT:

AUSTRALIA & UNITED STATES:

• Opt for a standard store credit, and we will cover the return shipping fee. Your credit will be issued once the item is received at our US/AUS hub.

REST OF WORLD:

• Opt for a standard store credit, you will receive a bonus credit of $10 AUD once your return has been processed.

STANDARD RETURN:

• If you choose to return for a refund via our standard returns portal, you will be refunded via the original payment method only.
• If you use a store credit to partially pay for your order, the refund will firstly go back onto the store credit and any remaining balance will be returned to your alternative payment method. 

RETURN DROP OFF:

We offer free returns drop off at our Brisbane Distribution Centre: Brisbane Distribution Centre

• Drop off hours are 7:00am to 5:00pm (AEST) Monday to Friday (excluding public holidays).
• Please process your returns through one of our returns portals above and select 'drop off' as the return option.
• Once we receive your return, please allow 3-7 business days for your return to be processed. We will email you and let you know that your return has been processed.
• Please ensure you have your order number, email and name attached to the return.
• If the item is returned out of the return policy time frame, the return will not be accepted. A staff member will check your return is within the valid return time.

RETURN IN STORE:

Purchases made in-store or online can be returned in-store with the help of our store team. You will need to provide your full name and order number for purchases made online. You will need your receipt if it was an in-store purchase. If you don’t have a copy of your receipt, you can find this in your VRG GRL account. 

RETURNING WITH OWN CARRIER:

If you are outside of Australia or prefer to send your return back via your own courier, please send your return using a trackable service, with your order number to and reason for return to; 

ONLINE RETURNS
VRG GRL BUILDING WEST 2A
605 ZILLMERE ROAD
ZILLMERE AUSTRALIA QLD 4034

We are excited to now offer size exchanges on full priced & sale items. This excludes items marked Final Sale.

Please note size exchanges are available for AU and US orders only.

• You’ll be prompted to enter your order details and select the size you’d like to exchange. If your size is unavailable, you will not be able to process and exchange.
• Once you've chosen your new size, you’ll receive a return label via email to send back your original purchase. Simply print it, package your item securely, and drop it off at your nearest shipping location.
• After you’ve lodged your exchange, your new size will be fulfilled and dispatched within 24-48 hours from the time and date your order was placed as per our normal shipping and delivery timeframe.  
• The cost of sending your new size will be covered by us, however the cost of returning your original item will be as per our usual returns policy for your specific country.

IN-STORE PURCHASES:

• In-store purchases can be returned in-store OR via our online returns portal.  You have 30 days from your purchase date to lodge your return. 
• You will need your receipt if it was an in-store purchase. If you don’t have a copy of your receipt, you can find this in your VRG GRL account. 
• All purchases made in-store follow our usual online return policy.
• PLEASE NOTE: If you wish to return your item in store, please do not lodge a return online.

ONLINE PURCHASES:

• Online purchases can also be returned in-store within 30 days of purchase. You have 30 days from your order being shipped to lodge your return. 
• You will need to provide your full name and order number for purchases made online.
• PLEASE NOTE: If you wish to return your item in store, please do not lodge a return online.

IN-STORE EXCHANGES:

• We offer size exchanges in-store if the style and size is available.

If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

VRG GRL does not accept returns on items damaged by general wear and tear. VRG GRL reserve the right to determine a genuine fault in the clothing.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund/store credit.

VRG GRL makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a store credit or refund for the out of stock item.